When pretty is pretty useless

It’s nice to look nice, but for a brand to succeed it needs more than aesthetics.It’s easy for us designers to get carried away and choose a format and design that will look great, but doesn’t always transpire to be the most effective. Not considering major factors like how it will look on shelf, how it will be stored and freighted and will it be easy for consumers to use for example.Recently I discovered that we were not chosen for a particular project I was hoping to win. The client didn’t say why, but when I saw that they had launched the product my initial thought was that the packaging looked great – she said through gritted teeth. Then on remembering the original brief, how the product needed to be displayed on shelf and used by the consumer it suddenly became apparent that the packaging is actually going to be deemed frustrating and pretty useless in the near future – she said with a smirk.

Designing before defining the proposition is like asking an architect to design you a home without them knowing if it’s a studio flat in the city or a large mansion in the country.

The food products in question were meant to be in a small, lightweight, accessible and sustainable package. Everything their chosen packaging wasn’t. It was clear that the selected agency had gone with style over effectiveness, which may look great on their portfolio and generate some sales initially, but in the longer term, things aren’t going to look so rosy.The focus of what we do here at Brandality is always on the customer/user. Unlike many other agencies, we take the time to define who your customers/users are, their wants, needs and fears. We even go as far as to build profiles, putting a face to them and what they enjoy as hobbies. This helps provide our designers and strategists with a foundation to create a brand upon and to use as a brand barometer during the brand building process.I understand it’s easy for clients to choose with their eyes and not their head, but if your agency isn’t quizzing you to a point of annoyance about how, where, when and by whom your product or service is going to be used, run a mile. Don’t just select them for their portfolio and designs, choose them for their knowledge and experience.If they offer to start on the design before undertaking any form of discovery or strategy, kindly decline and find someone who knows what they’re doing, you’ve been warned. Designing before defining the proposition is like asking an architect to design you a home without them knowing if it’s a studio flat in the city or a large mansion in the country.Remember, design needs to be pretty, but foremostly effective.

Please Share this article

Mergers and acquisitions are often driven by logic and numbers, but long-term success depends on something less tangible — how people feel about the new entity. This article explores why brand strategy is one of the most overlooked yet critical components of post-deal integration. From preserving brand equity and aligning culture, to earning employee trust and communicating a clear new direction, it reveals how strategic brand thinking can be the difference between a merger that simply combines businesses, and one that creates a future worth believing in.

Mergers and acquisitions are often driven by logic and numbers, but long-term success depends on something less tangible — how people feel about the new entity. This article explores why brand strategy is one of the most overlooked yet critical components of post-deal integration. From preserving brand equity and aligning culture, to earning employee trust and communicating a clear new direction, it reveals how strategic brand thinking can be the difference between a merger that simply combines businesses, and one that creates a future worth believing in.

Mergers and acquisitions are often driven by logic and numbers, but long-term success depends on something less tangible — how people feel about the new entity. This article explores why brand strategy is one of the most overlooked yet critical components of post-deal integration. From preserving brand equity and aligning culture, to earning employee trust and communicating a clear new direction, it reveals how strategic brand thinking can be the difference between a merger that simply combines businesses, and one that creates a future worth believing in.

Many businesses struggle to articulate their true value, often focusing on what they do rather than why it matters. This article unpacks what a value proposition really is (beyond just a statement), why it’s central to growth and customer loyalty, and the subtle signs yours might be missing the mark. It’s not a DIY manual, it’s a lens through which to assess whether your current proposition is doing the job it should.

Many businesses struggle to articulate their true value, often focusing on what they do rather than why it matters. This article unpacks what a value proposition really is (beyond just a statement), why it’s central to growth and customer loyalty, and the subtle signs yours might be missing the mark. It’s not a DIY manual, it’s a lens through which to assess whether your current proposition is doing the job it should.

Many businesses struggle to articulate their true value, often focusing on what they do rather than why it matters. This article unpacks what a value proposition really is (beyond just a statement), why it’s central to growth and customer loyalty, and the subtle signs yours might be missing the mark. It’s not a DIY manual, it’s a lens through which to assess whether your current proposition is doing the job it should.

In this thought-provoking perspective, Adam Arnold reflects on the transformative impact of AI across branding, marketing, and brand management, drawing on his 25 years of industry experience. He explores both the remarkable potential and genuine concerns surrounding AI, detailing how its rapid evolution is reshaping strategic decision-making, personalisation, creativity, and day-to-day operations. Balancing cautious optimism with practical insight, Adam highlights the essential human qualities needed alongside AI, urging CMOs and CEOs to proactively adapt rather than react to this unprecedented disruption.

In this thought-provoking perspective, Adam Arnold reflects on the transformative impact of AI across branding, marketing, and brand management, drawing on his 25 years of industry experience. He explores both the remarkable potential and genuine concerns surrounding AI, detailing how its rapid evolution is reshaping strategic decision-making, personalisation, creativity, and day-to-day operations. Balancing cautious optimism with practical insight, Adam highlights the essential human qualities needed alongside AI, urging CMOs and CEOs to proactively adapt rather than react to this unprecedented disruption.

Businesses lose focus when growth, competition, or internal misalignment blur strategic clarity. This article explores why focus drifts, the warning signs, and how leaders can regain control. By reassessing strategy, prioritising effectively, and embedding alignment across the organisation, businesses can restore clarity, execution, and long-term resilience.

Businesses lose focus when growth, competition, or internal misalignment blur strategic clarity. This article explores why focus drifts, the warning signs, and how leaders can regain control. By reassessing strategy, prioritising effectively, and embedding alignment across the organisation, businesses can restore clarity, execution, and long-term resilience.

Sign up for newsletter

Sign up to receive articles and insights from Brandality and hear about upcoming events – your details will not be shared.

©2003-2025 Brandality. All Rights Reserved.

Sign up for newsletter

Sign up to receive articles and insights from Brandality and hear about upcoming events – your details will not be shared.

©2003-2025 Brandality. All Rights Reserved.

Sign up for newsletter

Sign up to receive articles and insights from Brandality and hear about upcoming events – your details will not be shared.

©2003-2025 Brandality. All Rights Reserved.